Terms of Service
Last updated: 28 July 2026
These terms govern your use of the ARIA website and service. ARIA is provided by Juno Labs Limited (RC 9710961), a private company limited by shares registered in Nigeria and trading as Juno Inc (“Juno”, “we”, “us”). By using this site, submitting an enquiry, or using ARIA as an agency or as a buyer, you agree to these terms.
What ARIA is
ARIA is an AI assistant that answers property enquiries for real estate agencies on WhatsApp, Instagram and web chat, shares listings the agency supplies, and passes qualified leads to the agency’s staff. The features available to you depend on your plan.
Who these terms bind
Most of these terms are between Juno and the agency that subscribes to ARIA. If you are a buyer chatting with an agency through ARIA, the sections that concern you are “Accuracy of ARIA’s output”, “Availability of the service”, “Disclaimer of warranties” and “Governing law and dispute resolution”. Your relationship in respect of the property itself is with the agency, not with Juno.
Onboarding enquiries
Submitting the “Get started” form is a request for onboarding, not a binding contract. We will contact you to confirm details, complete setup and agree commercial terms before any paid service begins.
Plans, pricing and cancellation
Current plans and prices are shown in our pricing section and are in Nigerian Naira. Each plan includes setup and training. We may change pricing for future billing periods with reasonable notice. You can cancel at any time. Cancellation stops future charges and does not refund fees already due for the current period unless the law requires it.
How you may use ARIA
Do not use ARIA for unlawful, deceptive or abusive purposes, and do not upload listings, photographs or content you do not have the right to share. Do not use ARIA to send unsolicited bulk messages, or anything that breaches WhatsApp, Instagram or Meta platform policy. Those platforms can restrict or ban a sender, and that outcome is outside our control. Do not attempt to access another agency’s data, probe our systems, or reverse engineer the service.
You are responsible for complying with applicable advertising, consumer and property law, and with the Nigeria Data Protection Act 2023 in respect of the buyers you deal with.
Your content and your data
You keep ownership of your listings, your photographs and the buyer data in your account. You grant us the limited licence needed to host, process and display that material so the service can run. For buyer conversations you are the data controller and we act as your data processor; how we handle personal data is set out in our Privacy Policy, and a Data Processing Addendum forms part of your agreement with us. Ask us for a copy if you do not have one.
Accuracy of ARIA’s output
This section applies to every user of ARIA, whether an agency or a buyer.
Replies are machine generated. ARIA’s answers are produced by a large language model. They are not reviewed by a person before they are sent, and they can be inaccurate, incomplete, out of date or misleading. We give no guarantee that any reply, summary, translation, voice note transcription or listing match is accurate, complete or fit for a particular purpose.
Listings and prices belong to the agency. Property details, prices, availability and photographs come from data the agency supplies. Juno does not verify them, does not own the properties, and is not the seller, landlord or agent.
Buyers should confirm with the agency. Nothing ARIA says is an offer, a reservation, a valuation or a binding commitment. Before making any payment, signing any document or travelling to a viewing, confirm the details directly with the agency and its licensed staff. ARIA does not provide legal, financial, tax, investment, valuation or surveying advice, and its output must not be relied on as any of those.
Agencies remain responsible for their customers. If you are an agency, you are responsible for the commercial commitments you make to buyers and for reviewing leads before you act on them. ARIA assists your staff; it does not replace their judgement.
A person is always available. Any buyer can ask to be put through to a person at the agency, and the agency’s staff can take over a conversation.
Availability of the service
We aim for high availability but do not guarantee uninterrupted service. We carry out maintenance and updates, and we depend on third party platforms, including WhatsApp, Instagram, our cloud host and our model providers, whose availability is outside our control. Unless a written service level agreement says otherwise, ARIA is provided on an “as available” basis.
Disclaimer of warranties
The site and the service are provided on an “as is” and “as available” basis. We do not promise that they will run uninterrupted or error free, that faults will be corrected, or that using ARIA will produce any particular result for you or your business.
To the fullest extent the law allows, we exclude the warranties, conditions and terms that would otherwise be implied into these terms, including those of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. To the same extent, we are not responsible for the acts or omissions of the third parties involved in delivering the service to you, including the messaging platforms, our model providers and our payment processor.
Information on this site, including feature descriptions and prices, may change without notice.
These exclusions apply only so far as the law allows. They do not remove or reduce any right of yours that cannot lawfully be excluded. In particular, if you deal with us as a consumer, the protections given to you by the Federal Competition and Consumer Protection Act 2018 and any other applicable Nigerian law continue to apply in full, and the exclusions in this section apply only to the extent that law permits.
Limitation of liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to that, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data, however it arises. Nor are we liable for loss arising from a buyer or an agency acting on AI generated output without confirming it, from inaccurate listing data supplied by an agency, or from a third party platform suspending, restricting or changing its service.
Cap on liability. Our total aggregate liability to you under or in connection with these terms, whether in contract, tort including negligence, or otherwise, is limited to the total fees you actually paid us for the service in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, our total aggregate liability is limited to fifty thousand Naira.
Because a buyer pays Juno no fees, Juno’s liability to a buyer is limited to that same cap, and a buyer’s claim in relation to a property, a viewing, a payment or an agent’s conduct lies against the agency.
Indemnity
If you are an agency, you will indemnify us against claims brought by a third party that arise from listings or content you supplied, from your use of ARIA in breach of these terms, or from your own breach of data protection or platform rules.
Changes to these terms and termination
We may update these terms and will move the “last updated” date above. Where a change materially affects a paying agency, we will give reasonable notice. We may suspend or end access for breach of these terms, for non-payment, or where a platform provider requires it. You may stop using the service at any time. On termination we will delete or return your data as described in the Privacy Policy.
Governing law and dispute resolution
These terms are governed by the laws of the Federal Republic of Nigeria.
Notice of dispute. If a dispute arises, raise it in writing to info@junoinc.org. Both parties will seek in good faith to resolve it within 30 days of that notice.
Arbitration for agencies. A commercial dispute between Juno and a subscribing agency that is still unresolved after those 30 days will be referred to a single arbitrator under the Arbitration and Mediation Act 2023. The seat of the arbitration is Lagos, Nigeria, and the proceedings will be in English. If the parties cannot agree on an arbitrator within 21 days, either party may have one appointed under that Act. The award is final and binding.
Buyers. Arbitration is not imposed on you. You retain your ordinary right to bring proceedings in court.
Courts. Nothing above prevents either party from applying to a Nigerian court for urgent injunctive relief, or from enforcing an award. For anything that is not arbitrated, the courts of Lagos State and the Federal High Court sitting in Lagos have jurisdiction.
A data subject’s right to complain to the Nigeria Data Protection Commission, and any other statutory right, is not affected by anything in this section.
General
If any part of these terms is held unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it. You may not assign your rights under these terms without our written consent. These terms, together with the Privacy Policy, any Data Processing Addendum and any order form or invoice, are the whole agreement between us.
Contact
Questions about these terms may be sent to info@junoinc.org.
Juno Labs Limited (RC 9710961), trading as Juno Inc, registered in Nigeria.